Expense and order approval
Automatic routing by level, escalation on SLA breach, integration with ERP.
04 / WORKFLOW-DESIGN
Automation
Workflow DesignAutomation — End-to-end processes that just work, without manual handoffs.
End-to-end processes that just work, without manual handoffs.
We design and orchestrate cross-system workflows: onboarding, approvals, reporting, customer journeys. Resilient orchestration with full traceability of each step.
−60%
Average lead time
100%
Visibility on status
SLA
Measured and managed
§ A
Overview
Many corporate processes live in email, Excel sheets and phone calls. The result: no one knows the status, deadlines slip, errors repeat. A well-designed workflow brings visibility, accountability and data to improve.
We use BPMN-native tools (Camunda, Temporal) or low-code platforms (Power Platform, Appian) depending on complexity and team. Always with a focus on measurability and continuous iteration.
§ B
What's included
- AS-IS and TO-BE process mapping
- BPMN/DMN modelling
- Implementation on a workflow engine
- Forms and UI for human tasks
- Integration with third-party systems via API
- SLA, escalation, notifications
- Process reporting (KPI, throughput, bottleneck)
§ C
Deliverables
What you get at the end — or along the way — of an engagement on Workflow Design.
- D/01Map of priority processes
- D/02Versioned BPMN models
- D/03Workflows in production with UI
- D/04Process dashboard
- D/05Operational documentation
§ D
Use cases
Regulated customer onboarding
KYC, AML, document collection, contract activation.
IT request management
Replace scattered tickets with a structured, measured workflow.
Long-running orchestration
Processes lasting days or weeks with persistent state and compensations.
§ E
Our process
01
Discovery
Stakeholder workshop, process mining if available.
02
Modeling
BPMN, DMN, routing rules and SLAs.
03
Build
Implementation on the chosen engine.
04
Pilot
Roll-out to a pilot team, feedback collection.
05
Scale & improve
Extension and data-driven optimisation.
§ F
Technologies
Camunda · ZeebeTemporal · InngestMicrosoft Power PlatformAppian · Pegan8n · Activepieces
Indicative stack. We adapt choices to your context, internal skills and existing constraints.
§ G
Frequently asked questions
Q/01BPM, workflow engine or low-code?+
BPM/Camunda for complex multi-actor processes; Temporal for reliable service orchestration; low-code for simple processes owned by the business.
Q/02Do I have to model everything in BPMN?+
Only the processes that benefit from an explicit representation. It's not dogma.
Q/03What changes for users?+
A clear UI with the task list, context and actions. No more 'who has the email?'
Next step
Let's talk about workflow design.
A 30-minute call to understand your context and whether we can really help. No commitment.