§ 07 / FAQ — Knowledge Index

Questions.
Answers.

A reasoned index of what people ask us every week. Services, method, security, costs, timing. Straight to the point.

§ 01

24

Indexed answers

§ 02

6

Topic categories

§ 03

< 24h

Average response time

§ 04

100%

EU data residency

§ 01 / Category

General

Who we are, how we work, what to expect.

4 questions
  • Mobox is an independent AI engineering firm based in Assago (MI), Italy. We design Artificial Intelligence, Cybersecurity, Big Data and Automation solutions for companies that want to grow in a measurable way.

  • Yes. We work with SMBs, mid-market and enterprise. The engagement model changes: for SMBs we start from compact packages and MVPs, for enterprises we run multi-year programs with dedicated governance.

  • Manufacturing, retail, finance, healthcare, logistics, energy and public administration. Our approach is vertical: domain first, technology second.

  • Mobox S.r.l. — Via Roggia Bartolomea, 7 — 20057 Assago (MI), Italy. We operate across Italy and the EU, also remotely.

§ 02 / Category

Services & Products

AI, Cybersecurity, Automation, Cloud and our products.

4 questions
  • Artificial Intelligence (LLMs, agents, RAG, computer vision), Cybersecurity (assessment, SOC, GDPR/NIS2), Big Data & Analytics, Process Automation (RPA, workflow), Cloud & DevOps.

  • Services are custom projects tailored to the client. Products — ArtUP, Fencity, Nexus — are proprietary platforms ready to use, configurable and integrable with existing systems.

  • Yes. ArtUP, Fencity and Nexus expose REST APIs, webhooks and connectors for the major ERP, CRM, IAM and data warehouse systems on the market.

  • Both. We start from a discovery phase (workshops, audit, roadmap) and continue, if it makes sense for the client, with design, implementation, change management and operational support.

§ 03 / Category

Projects & Method

How we structure a project, from discovery to go-live.

4 questions
  • An AI MVP starts from 6–10 weeks. An enterprise program (e.g. a data platform or SOC) develops over 6–18 months with incremental releases every 2–4 weeks.

  • Fixed-price on closed scopes, time & material on evolutionary programs, monthly retainer for ongoing management. Every proposal includes milestones, deliverables and acceptance criteria.

  • Yes. Scrum or Kanban depending on client maturity, with bi-weekly demos, shared backlog and outcome (not just output) metrics.

  • We offer support SLAs (8x5 or 24x7), evolutive maintenance, proactive monitoring and training paths for internal teams.

§ 04 / Category

Artificial Intelligence

LLMs, RAG, agents, data and proprietary models.

4 questions
  • Both. We choose based on cost, latency, privacy and quality: OpenAI, Anthropic, Google and Mistral on the proprietary side; Llama, Qwen and vertical models on the open-source side, also self-hosted.

  • No. We only work with providers and configurations that guarantee no-training on client data. Where required, on-premise deployment or in a European private cloud.

  • Retrieval-Augmented Generation: the model answers based on your documents, not only on its general knowledge. It's useful for internal knowledge bases, customer support, compliance and document search.

  • We define product KPIs upfront (e.g. resolution rate, accuracy, latency) and set up automatic evaluation pipelines, with test datasets and production monitoring.

§ 05 / Category

Security & Compliance

GDPR, NIS2, AI Act, ISO 27001 and data residency.

4 questions
  • Yes. All projects are designed privacy-by-design: DPIA when necessary, DPA contracts, data minimization and access logging.

  • We offer dedicated assessments to identify gaps and priorities. For the AI Act we classify systems by risk level and implement transparency, human oversight and technical documentation requirements.

  • Yes, by default. We work with European regions of the main cloud providers and, on request, with full-EU or on-premise deployments.

  • We operate with controls aligned to ISO/IEC 27001 and NIST CSF. Specific details (audits, attestations) are shared under NDA with clients.

§ 06 / Category

Commercial & Support

Quotes, contacts, response times.

4 questions
  • Write to support@mobox.it or use the form on the Contact page. We'll get back to you within 24 working hours to schedule a free discovery call.

  • Yes. A 30-minute call to understand the context, the goals and whether we're really the right partner for you. No commitment.

  • Yes. We have a partner program for system integrators, software houses and consulting firms that want to integrate AI and automation into their own projects.

  • Visit the Work with us page. We look for AI, data, security and engineering profiles — also juniors with strong technical curiosity.

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Office

Via Roggia Bartolomea, 7
20057 Assago (MI), Italy